Privacy Policy

DeckBuild LLC (“DeckBuild.ai,” “Company,” “we,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you access or use our website, platform, and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

1. Who We Are

DeckBuild LLC is the controller of personal information collected directly from users of the Service. Where we process personal information on behalf of a business customer (for example, a contractor using DeckBuild.ai with their own clients), that customer is the controller and we act as a processor on their behalf.

2. Information We Collect

Information You Provide. When you register for or use the Service, you may provide us with:

• Your name, email address, phone number, and other contact details
• Your company name and related business information
• Account credentials (username and password)
• Project data, including deck designs, dimensions, material selections, and related measurements
• Information about other users you invite or add to your account
• Any other information you choose to submit through the Service

Providing this information is voluntary, but certain features of the Service may not be available if you choose not to provide it.

Information We Collect Automatically. When you use the Service, we automatically collect certain technical and usage data, including:

• Your IP address and approximate location
• Browser type and version
• Operating system
• Device identifiers
• Pages visited, links clicked, and time spent on the Service
• Referring and exit URLs
• Session duration and frequency of visits

This data helps us understand how users interact with the Service so we can improve performance, reliability, and features.

Payment Information. We use Stripe, a third-party payment processor, to handle all payment transactions. We do not collect, store, or have access to your credit card or financial account information. All payment data is collected and processed directly by Stripe in accordance with their privacy policy and PCI-DSS compliance standards.

3. Tracking Technologies

We use cookies and similar technologies (such as web beacons and local storage) to support your experience on the Service. These may be used to keep you logged in, remember your preferences, and analyze usage patterns.

We may also work with analytics partners who use these technologies to help us understand how users navigate and engage with the Service. You can adjust your browser settings to decline cookies, though doing so may limit certain features of the Service.

4. How We Use Your Information

We use the information we collect to:

• Deliver the Service: Create and manage your account, enable project creation and collaboration, and provide platform features.
• Communications: Send transactional emails related to your account, projects, billing, and platform updates. With your consent, we may also send marketing or promotional emails about new features, offers, or relevant industry content. You may opt out of marketing emails at any time using the unsubscribe link in any such message.
• Analytics and Improvement: Analyze aggregated usage data to identify trends, improve the Service, and inform product decisions. This data does not personally identify you.
• Security and Compliance: Detect, investigate, and prevent fraudulent or unauthorized activity, and comply with applicable legal obligations.
• Customer Support: Respond to your inquiries and resolve issues related to your use of the Service.

5. AI-Powered Features

DeckBuild.ai uses artificial intelligence to power certain features of the Service, including design assistance and material takeoff calculations. We use Anthropic's Claude API to provide these capabilities.

Your project data — including deck designs, measurements, and material selections — is never used to train or improve AI models, by us or our AI providers. Data submitted to the AI features of the Service is used solely to generate responses within your session and is handled in accordance with Anthropic's data processing terms.

6. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with third-party vendors who help us operate the Service, including cloud infrastructure, database hosting, payment processing, transactional email delivery, and analytics. These providers are authorized to use your information only as necessary to perform services on our behalf.
• Business Transfers: If DeckBuild LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or where we believe disclosure is necessary to protect the rights, property, or safety of DeckBuild LLC, our users, or the public.
• With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.

Your mobile phone number and SMS opt-in data are never shared with third parties for marketing or promotional purposes.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to fulfill the purposes described in this Privacy Policy, including compliance with legal, tax, and accounting obligations. When your information is no longer needed, we will delete or de-identify it in a secure manner.

If you close your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law.

8. Your Rights and Choices

Regardless of where you are located, you may:

• Access or update your personal information through your account settings
• Request deletion of your account and associated data by contacting us
• Opt out of marketing emails by clicking the unsubscribe link in any marketing communication
• Opt out of SMS messages by replying STOP to any SMS we send
• Request a copy of the personal information we hold about you

To exercise any of these rights, contact us at info@deckbuild.ai.

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites or integrations with external services. DeckBuild LLC is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Service.

11. International Users

DeckBuild.ai is operated from the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website and update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

DeckBuild LLC
Email: info@deckbuild.ai
Website: https://deckbuild.ai